Customer Service
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment
- Viewing Orders
- Updating Account Information
- Privacy Policy
- Security Policy
- Shipping & Delivery
- Our standard method of shipping is UPS ground. Expedited service or use of another carrier such as FedEx or USPS is available upon request. Additional fees will be charged commensurate with the level of service requested. We are also experienced in international shipping however the recipient is responsible for all taxes and duties. .
- Return Policy
- Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we'll refund your money or exchange any item. Please read the terms of our policy outlined below.
- After the date of purchase you have 14 days to return the merchandise for a refund.
- Refund or Credit will not be issued until the returned merchandise has been received and inspected by our staff.
- Include with your return shipment a copy of your receipt, your name, address, telephone number, email address and a list of contents in package.
- Shipping and handling costs are non-refundable. The customer is responsible for all return shipping charges.
- Ordering
- You can buy online with confidence and safety with our secure server. We also have a very knowledgeable and experienced staff available during business hours to answer questions and assist you with your purchase. Please call or email us and we'll be happy to help in any way we can.
- Payment
- We accept Visa, Mastercard, American Express, checks, money orders and cash. We will not ship COD.
- Viewing Orders
- If you have an account or created an account with us during checkout, simply click the "My Account" link at the very top of every page, login if necessary and view your orders. If you would like to cancel an order before we have shipped, please contact us by phone at (928) 282-4070.
- Updating Account Information
- If you would like to change any of your account information, including addresses, newsletter subscription, password, or email address, follow the "My Account" link at the very top of every page to administer your account.
- Privacy Policy
- We respect the privacy of our customers. We will never share your personal information with any individual, business or organization.
- Security Policy
- Rest assured that your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and amond the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.
