CUSTOMER SERVICE

 

Creating an Account

While not a requirement to purchase from us online, you will be given the option to create an account at the time of checkout. Creating an account with us allows you to log in to our site, view orders, track shipments, manage your newsletter subscriptions, and keep your shipping addresses on file with us. We do not store your credit card information in your online account.

Ordering

You can buy online with confidence and safety with our secure server.  Simply click the "Add to Cart" button on any item to place it in your shopping cart.  You will be taken to a screen with the opportunity to checkout and complete your order.  If you wish to add additional items to your order, simply continue shopping.  When you are ready to checkout, at any time you can return to the "Checkout" screen by clicking the "Checkout" link at the very top right corner of any page.

We also have a very knowledgeable and experienced staff available during business hours to answer questions and assist you with your purchase. Please call or email us and we'll be happy to help in any way we can.

Return Policy

Garland's goal is customer satisfaction. If you are not completely satisfied with your purchase we will refund your money or exchange any item. Please read the terms of our policy outlined below.

  • After the date of purchase you have 14 days to return the merchandise for a refund.
  • Refund or Credit will not be issued until the returned merchandise has been received and inspected by our staff.
  • Include with your return shipment a copy of your receipt, your name, address, telephone number, email address and a list of contents in package.
  • Shipping and handling costs are non-refundable. The customer is responsible for all return shipping charges.
  • Domestic Shipping

    Domestic orders of Jewelry or Zuni Fetishes of any amount are eligible for free shipping via USPS Priority Mail or FedEx Ground, fully insured, with signature required. If you would like to request a particular carrier or waive the signature requirement, please contact us.

    ** Shipping for Fragile items, such as pottery or kachinas, will cost more than these rates, due to the large package size involved with safely shipping such items. Please add the item to your cart for an accurate shipping quote.**


    All Domestic Shipping options are fully insured and trackable. By default, we ship all orders to require a signature upon delivery, please contact us if you will not be available to sign for your package. By waiving a signature requirement, you are waiving insurance for the package after delivery is complete. ie: If the package is lost after delivery (for example, stolen off a porch), Garland's Navajo Rugs will not be liable.

    International Shipping

    For non-fragile shipments to Canada:

    $40 Express International Shipping Ships Via USPS Priority Mail Express International (Shipments Will Usually Be Delivered Within 5 Business Days, Shipment Is Insured And Trackable).

    For all other countries, we offer one option for International Shipments:

    $60 Express International Shipping Ships Via USPS Priority Mail Express International (Shipments Will Usually Be Delivered Within 5 Business Days, Shipment Is Insured And Trackable).

    ** International shipments for fragile items, such as pottery or kachinas, will cost more than these rates, due to the large package size involved with safely shipping such items. Please add the item to your cart for an accurate shipping quote. **

    Payment

    We accept Visa, MasterCard, American Express, and PayPal through our online checkout system. We will happily accept checks, money orders and cash in person or the above credit cards over the phone. We do not ship COD.

    Viewing Orders

    If you have an account or created an account with us during checkout, simply click the "My Account" link at the very top of every page, login if necessary and view your orders. If you would like to cancel an order before we have shipped, please contact us by phone at (928) 282-4070.

    Updating Account Information

    If you would like to change any of your account information, including addresses, newsletter subscription, password, or email address, follow the "My Account" link at the very top of every page to administer your account.

    Privacy Policy

    We respect the privacy of our customers. We will never share your personal information with any individual, business or organization.

    Security Policy

    Rest assured that your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.